Return & Refund Policy
1. Cremation Services
Cremation services are personalized and irreversible. You may cancel a service and receive a full refund at any time before the cremation process begins. Once cremation has begun, the service cannot be refunded.
2. Urns, Keepsakes and Merchandise
Unused merchandise in its original condition may be returned within 30 days of delivery. Items must be in their original packaging and undamaged.
Engraved or personalized items, including inscribed urns and custom memorial jewelry, cannot be returned unless they arrive defective or damaged.
3. Damaged or Defective Items
If an item arrives damaged or defective, contact us within 14 days of delivery. We will replace the item at no cost or issue a full refund, whichever you prefer.
4. How to Request a Refund
To request a cancellation, return or refund, contact us at 855-972-4626 or by email at info@restingrainbow.com with your pet’s name, your order number if applicable, and the reason for the request.
5. Refund Processing
Approved refunds are issued to the original method of payment. Funds typically appear within 5 to 10 business days, depending on your bank or card issuer.