Frequently Asked Questions
We’re here to help you understand your options. If you need help now, contact your local team.
Is my pet cremated alone?
Yes. We provide private cremation, caring for one pet at a time. Your pet's ashes are returned to your family.
What keepsakes are included?
Our package includes an urn, a paw print, a cremation certificate, a candle, and the Rainbow Bridge poem. Please check the package details with your local team.
Can I be there to say goodbye?
A viewing or attendance may be arranged. If you would like time to say goodbye, your local team can explain the options and help plan a visit.
Can you help arrange euthanasia at home?
Contact your local team to discuss a vet visit at home. They will confirm the vet, availability in your area, and how cremation can be arranged afterward.
What is cremation?
Cremation is a way to care for a pet who has passed away. It uses heat, and your pet's ashes can be returned if your chosen service includes this.
My pet has passed away at home. What should I do?
We're sorry for your loss. Call your provider for help with pickup or bringing your pet in. If you are unsure whether your pet has passed away, call a vet right away.
How much will it cost?
We can help you understand the full cost before you decide. Ask what your chosen service includes, such as pickup, an urn, keepsakes, and returning your pet's ashes.
When will I get my pet's ashes back?
We know waiting can be difficult. Timing depends on the service and location. The team caring for your pet can tell you when to expect their ashes and how you'll be notified.
Can I make plans ahead of time?
Yes. When you're ready, you can talk with your vet and care provider about your wishes. They can help you choose a service, discuss keepsakes, and record your plans.